Refund policy
RETURN AND REFUND POLICY
At SoundPulse, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
RETURN & REFUND POLICY – SOUNDPULSE
Return Period
We accept returns within 14 days of delivery. To be eligible for a return, you must contact us within 14 days after receiving your order.
Condition of Returned Items
To qualify for a return, items must meet the following conditions:
- The product must be unused and in the same condition as received.
- The product must be returned in its original packaging.
- The item must include all original accessories and documentation.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or legal reasons, where permitted by law. These items will be clearly identified as non-returnable on the product page.
Return Process
To initiate a return, please contact us by email at:
contact@soundpulse.ca
Please include your order number and the reason for the return. Our support team will provide you with return instructions.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within a reasonable timeframe.
Shipping Costs
Original shipping costs (if applicable) are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact Information
For any questions regarding returns or refunds, please contact us at:
contact@soundpulse.ca
RETURN PERIOD You have 30 days from the receipt of your order to make a return.
RETURN CONDITIONS The product must be :
- In its original condition
- Unused and undamaged
- In its original packaging
HOW TO MAKE A RETURN
- Contact us by email at : contact@soundpulse.ca
- Provide your order number
- Describe the issue encountered
- Our team will respond within 24 to 48 hours
REFUNDS
- The refund will be issued to your original payment method
- Refund processing time : 5 to 10 business days
- Initial shipping costs are non-refundable
NON-RETURNABLE ITEMS
- Products damaged by the user
- Products returned after 30 days
DEFECTIVE PRODUCTS If you receive a defective product, contact us immediately. We will send you a replacement at no additional cost.